Return & Refund Policy

Effective Date: September 26, 2026

At Zalenza.store, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.

Please read the following policy carefully before requesting a return or refund.

1. Eligibility for Returns

You may request a return if:

• You received a damaged or defective product.

• You received the wrong product or an incorrect variation.

• The product received is significantly different from the description or images provided on our website.

• The product is unused and remains in its original condition and packaging, where applicable.

Return requests must generally be submitted within 7 days of receiving your order.

2. Non-Returnable Items

For hygiene, safety, and product-protection reasons, certain products may not be eligible for return once opened or used.

These may include:

• Cosmetics and beauty products that have been opened or used.

• Personal grooming or hygiene products that have been opened or used.

• Perfumes, fragrances, and similar products once opened or used.

• Products that are damaged due to misuse, improper handling, or normal wear and tear.

• Items that have been altered, washed, assembled, or modified after delivery.

• Products returned without their original packaging, accessories, tags, or components where these are required for verification.

Specific products may have additional return restrictions stated on their individual product pages.

3. How to Request a Return

To request a return, contact us through the contact information provided on Zalenza.store within 7 days of receiving your order.

Please provide:

• Your order number.

• Your name and contact information.

• The reason for the return.

• Clear photographs or videos showing the issue with the product.

• Photographs of the packaging, if the product arrived damaged.

We may request additional information or evidence to assess your return request.

4. Return Approval

After reviewing your request, we will inform you whether the return has been approved.

If approved, we will provide instructions for returning the product.

Please do not send a product back before receiving return instructions from us. Returns sent without prior approval may not be accepted.

5. Product Condition

Returned products should be:

• Unused and in their original condition, unless the return is being made because the product is defective or damaged.

• Returned with original packaging, accessories, manuals, tags, and other included components where applicable.

Zalenza.store reserves the right to refuse a return if the product does not meet the applicable return requirements.

6. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved, the applicable refund amount will be processed using the available refund method agreed upon with you.

Depending on the payment method and financial institution, it may take additional time for the refund to appear in your account.

7. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide clear photographs or videos of the product and packaging.

After verification, we may offer one of the following solutions:

• Replacement of the product.

• Exchange for another available product.

• Refund of the eligible amount.

The solution will depend on product availability and the circumstances of the issue.

8. Change-of-Mind Returns

Returns due solely to a change of mind may not be accepted.

If we agree to accept a change-of-mind return, the customer may be responsible for applicable return shipping and other costs, and the product must meet our return-condition requirements.

9. Return Shipping Costs

If the return is due to an error on our part, such as sending the wrong product, or if the product is confirmed to be defective or damaged upon arrival, Zalenza.store will determine the appropriate shipping arrangement.

For other approved returns, return shipping costs may be the customer's responsibility.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed once an order has been processed, dispatched, or handed over to the courier.

11. Refund Exceptions

A refund may not be provided where:

• The product was damaged through misuse or improper handling.

• The product shows signs of use when an unused product was required for return.

• The return request was submitted outside the applicable return period.

• The returned product is incomplete or missing required components.

• The product does not match the order being returned.

• The issue is caused by normal wear and tear or circumstances outside the product's intended use.

12. Contact Us

If you have questions about our Return & Refund Policy or would like to request a return, please contact us through the contact details available on Zalenza.store.

Zalenza.store
Website: zalenza.store

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.