Terms of Service

Effective Date: September 26, 2026

Welcome to Zalenza.store. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing or using Zalenza.store, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Our Store

Zalenza.store is an online retail store offering products across various categories, including beauty, electronics, home accessories, household essentials, and other useful products.

Throughout these Terms, the words "we," "us," and "our" refer to Zalenza.store, while "you" and "customer" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using Zalenza.store, you agree that:

• You will provide accurate and complete information when placing an order.

• You will use the website only for lawful purposes.

• You will not attempt to interfere with, damage, or gain unauthorized access to our website or systems.

• You will not use our website to engage in fraudulent, abusive, or misleading activities.

• You will not reproduce, copy, distribute, or commercially exploit our website content without permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen settings.

• Product packaging, design, or specifications may occasionally vary from the images shown.

• Availability may change without notice.

• We do not guarantee that every product description, image, or specification will always be completely free from errors.

If a significant error affects your order, we may contact you before processing or dispatching the order.

4. Prices and Payments

All product prices are displayed on our website in the applicable currency unless otherwise stated.

We reserve the right to change product prices, discounts, promotions, or other charges at any time without prior notice.

A price change will not normally affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

You agree to provide accurate payment and billing information when required.

5. Orders

When you place an order through Zalenza.store, you are making a request to purchase the selected products.

We reserve the right to accept, reject, or cancel an order where necessary, including in circumstances such as:

• Product unavailability.

• Incorrect product or pricing information.

• Suspected fraudulent or unauthorized activity.

• Incomplete or inaccurate customer information.

• Technical or system errors.

• Other circumstances that prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, we will arrange an applicable refund.

6. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, customers are expected to provide accurate contact and delivery information and remain available to receive the order.

Repeated refusal of legitimate orders, providing false information, or intentionally placing fraudulent orders may result in restrictions on future COD orders or other appropriate action.

7. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period communicated to customers.

Delivery times may vary because of:

• Courier delays.

• Weather conditions.

• Public holidays.

• Address or contact-information issues.

• Unexpected operational circumstances.

• Other events outside our reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and contact information.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted the applicable return and refund conditions.

9. Promotions and Discounts

From time to time, Zalenza.store may offer discounts, promotional codes, special offers, or other promotions.

Unless otherwise stated:

• Promotions cannot be combined.

• Promotional offers may have specific eligibility requirements.

• Promotional codes may have expiration dates.

• We reserve the right to modify or cancel a promotion where necessary.

Any specific terms communicated with a promotion will apply to that promotion.

10. Intellectual Property

All content on Zalenza.store, including but not limited to:

• Logos and brand elements.

• Product descriptions.

• Website design and layout.

• Graphics and images.

• Text and written content.

• Other original materials.

is owned by or used by Zalenza.store with appropriate rights or permission, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, courier services, analytics tools, advertising platforms, or other service providers.

Third-party services may have their own terms and privacy policies. Zalenza.store is not responsible for the policies or practices of third-party websites or services that are outside our control.

12. User Information

When you place an order or otherwise interact with our website, we may collect information necessary to process your order, provide customer support, communicate with you, and operate our store.

Our handling of personal information is described in our Privacy Policy.

13. Disclaimer

To the extent permitted by applicable law, Zalenza.store does not guarantee that:

• The website will always be available or uninterrupted.

• The website will always be free from technical errors.

• All website content will always be completely accurate or current.

• The website will be free from all harmful or unauthorized interference.

We will make reasonable efforts to maintain and operate our website and fulfill customer orders.

14. Limitation of Liability

To the extent permitted by applicable law, Zalenza.store will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delays caused by third-party courier services, payment providers, technical failures, or other external events.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, government actions, strikes, civil disturbances, internet or telecommunications failures, transportation disruptions, or other similar events.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated effective date. Your continued use of Zalenza.store after changes are posted means that you accept the updated Terms.

17. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan, subject to any mandatory consumer rights and legal protections that apply to your transaction.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Zalenza.store
Website: zalenza.store

By using Zalenza.store or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.