Shipping policy

 

At Zalenza.store, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Delivery Coverage

We currently offer delivery within Pakistan.

We aim to deliver orders to major cities and other serviceable areas across the country. Delivery availability may depend on the coverage of our courier partners.

If a delivery address is outside our courier service area, we will contact you to discuss the available options.

2. Order Processing

Orders are normally processed within 1–3 business days after they are successfully placed.

Processing may take longer during:

• Sales and promotional periods.
• Public holidays.
• High order volumes.
• Unforeseen operational circumstances.

Orders are generally dispatched after the necessary order details have been confirmed.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

• Major cities: 2–5 business days
• Other serviceable areas: 3–7 business days

These are estimates rather than guaranteed delivery dates.

Delivery may take longer because of courier delays, weather conditions, public holidays, incorrect address information, security conditions, or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during the checkout process or communicated before order confirmation.

Shipping fees may vary depending on:

• Delivery location.
• Order size or weight.
• Product type.
• Courier service.
• Promotional offers.

From time to time, Zalenza.store may offer free shipping or reduced shipping charges on selected products or orders.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

If COD is available for your order, payment must be made to the courier at the time of delivery.

Customers should ensure that they are available to receive the order and have the required payment ready.

6. Order Confirmation

For certain orders, we may contact you by phone, SMS, WhatsApp, or another available communication method to confirm your order or delivery information.

If we cannot verify the information required to process an order, we may delay or cancel the order.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name.
• Complete delivery address.
• City.
• Active phone number.
• Any useful landmark or delivery instructions.

Zalenza.store is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

8. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, the address is incorrect, the customer refuses the package, or the courier cannot contact the customer, additional delivery attempts may be subject to the courier's procedures.

An order that cannot be delivered may be returned to Zalenza.store.

If a customer requests that a returned order be shipped again, additional shipping charges may apply.

9. Delayed Deliveries

While we aim to meet our estimated delivery times, delays may occur due to circumstances beyond our reasonable control.

These may include:

• Courier delays.
• Severe weather.
• Public holidays.
• High order volumes.
• Road closures or transportation disruptions.
• Security or access restrictions.
• Incorrect or incomplete delivery information.
• Other unforeseen circumstances.

If we become aware of a significant delay, we will make reasonable efforts to inform the customer.

10. Damaged Packages

If your package appears visibly damaged when it arrives, please inspect the package carefully before accepting it where possible.

If the product inside is damaged, contact us as soon as possible and provide:

• Your order number.
• Photographs or videos of the package.
• Photographs or videos of the damaged product.
• Any other information requested by our customer-support team.

Damage claims are handled in accordance with our Return & Refund Policy.

11. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible.

Please provide your order number and clear photographs or videos of the package and items received so that we can investigate the issue.

If the issue is verified, we may arrange a replacement, exchange, or applicable refund in accordance with our Return & Refund Policy.

12. Tracking

Where tracking is available, we may provide you with tracking information after your order has been dispatched.

Tracking updates are provided by the applicable courier service and may take some time to appear after dispatch.

13. Changes to Orders

If you need to change your delivery address or other order information, contact us as soon as possible.

We cannot guarantee that changes can be made after an order has been processed or dispatched.

Once an order has been handed over to the courier, changes may need to be handled according to the courier's procedures.

14. International Shipping

At this time, Zalenza.store does not offer international shipping.

Orders are currently limited to delivery within Pakistan.

15. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact us through the contact information available on our website.

Zalenza.store
Website: zalenza.store